The terms and conditions apply to those who have received a quotation from us, have paid for service, and/or have received service from us.
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1. Service Agreement
1.1. Service Schedule: Cleaning services will be performed on the agreed-upon day(s) and time(s) as specified in the service agreement or booking confirmation. Any changes to the schedule must be communicated to the Company with a minimum of 2 hours' notice. 1.2. Cancellation Policy: The Company reserves the right to charge cancellation fee for services cancelled less than 2 hours before scheduled. The Company reserves the right to reschedule or cancel services due to unforeseen circumstances, such as inclement weather or staff illness. In such cases, the Company will make every effort to provide reasonable notice and reschedule the service. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 1.3. Payment Terms: Payment is due upon completion of service. Accepted payment methods include Debit/Credit, ACH, & Cash. Late payments may incur a late payment fee of $15.
2. Liability and Insurance
2.1. Liability: The Company is only liable for damage caused directly by its cleaning personnel to items or fixtures that were actively handled during the cleaning process. The Company is not responsible for pre-existing damage, wear and tear, or damage caused by factors outside of its control. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2.2. Insurance: The Company maintains workers' compensation insurance and general liability insurance.
3. Client Responsibilities
3.1. Feedback: The Client is encouraged to provide feedback on the cleaning services within 24 hours of service completion to address any concerns or suggestions for improvement. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 3.2. Communication: The Client must maintain open communication with the Company regarding any specific cleaning needs, concerns, or changes to the service schedule. Â Â Â Â Â Â 3.3. Access: The Client must provide the cleaning team with unobstructed access to all areas to be cleaned. Â Â Â Â Â Â Â 3.4. Preparation: The Client is responsible for preparing the property for cleaning by removing clutter, personal items, and any items that may obstruct the cleaning process.
4. Company Responsibilities
4.1. Quality of Service: The Company commits to providing cleaning services in a professional manner, using reasonable care and skill. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4.2. Professionalism: The Company ensures that all cleaning personnel are professional, courteous, and respectful. 4.3. Equipment and Supplies: The company will supply all necessary cleaning supplies and equipment.
5. Termination of Agreement
5.1. Notice Period: Either party may terminate the service agreement with a 2 days notice. Â Â Â Â Â Â Â Â Â Â 5.2. Reasons for Termination: The Company may terminate the agreement immediately for reasons including, but not limited to, non-payment, unsafe working conditions, or breach of these terms and conditions. The client may terminate the agreement for reasons including, but not limited to, consistent poor service.
SMS/MMS Notifications
1) You can opt-in to receive text message (SMS/MMS) notifications that provide you with reminders and updates related to your account, which include reminders and updates related to appointments, invoices, quotes, and surveys.
2) You can cancel the SMS/MMS notifications service at any time. Just text "STOP" to the phone number that send you the text message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS/MMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS/MMS messages to you again.
3) If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at customercare@pristinecleanprospa.com.
4) Carriers are not liable for delayed or undelivered messages.
5) As always, message and data rates may apply for any messages sent to you from us and to us from you. The frequency of messages that are sent to you will be dependent on the work that you've requested from us and the work that we've completed for you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6) If you have any questions regarding privacy, please read our Privacy Policy for additional information on text messaging.